Learn how Ciena's Global Network Operations Centers (NOCs) can help manage network risks and improve operations for customers around the world.
Technical Support Service
Technical Support Services include our technical helpdesk facility, where you can gain 24 x 7 x 365 access to Ciena experts of all levels. When a trouble ticket is submitted, we provide the answers you need or will intervene and troubleshoot on your behalf. Technical Support Services assist with network availability and the resolution of your issues.
SmartSupport Software Subscription Service
Software Subscription Services provide the latest major software features as soon as they are released so you can capitalize on operational and networking benefits immediately.
Parts Management Services
Field logistics are essential to network operations and ensure rapid resolution of on-site issues. We have a trained and experienced field force and the economies of scale and broad geographic coverage to provide service level agreements—ranging from four hours on-site to next-business day, for both parts and engineer dispatch. Leveraging this capability, we also provide logistics services involving the management of customer-owned or multi-vendor spares, and the provision of short-lead-time inventory for success-based business. Parts Management Services include:
- Repair Service
- Managed Spares
- Engineer Dispatch
- Managed Logistics
- Vendor Managed Inventory (Download datasheet)
Network Operations Services
Network Operations Services provide end-to-end management, including 24 x 7 x 365 surveillance, fault identification and alarm handling, troubleshooting, and fault resolution. Coupled with Parts Management Services such as Managed Spares and Engineer Dispatch, these services provide a comprehensive managed operations service. Network Operations Services include:
- Remote Network Management
- Basic Network Monitoring
Ciena may make changes from time to time to the products or specifications contained herein without notice.
